Our Team

Joy Spencer

Chief Executive Officer
Phone: (800) 511-9471

Joy is the mother of two beautiful children, one of which has autism. Since getting her son’s diagnosis, she has been active in the world of disabilities for many years. She has a Bachelor’s of Science in Mathematics and a Master’s in Business Administration with an emphasis in Technology Management. Her training in disabilities includes VCU’s program for Parent Navigators (where she served both in the pilot phase and two years as a Parent Navigator), Person-Centered Thinking, and the Virginia Board for People with Disabilities specialized training to be a Partner In Policymaking (class of 2011). Joy is also a Talk About Curing Autism (TACA) Mentor helping families explore biomedical options for treatment of autism. In her spare time, once per month Joy leads the Peninsula Committee meetings for the Autism Society of America – Tidewater Chapter. She has been doing Service Facilitation with Moms In Motion since 2011 and is a proud mentor and advocate for families trying to get waiver services. Her passion is in helping people with disabilities and their families get the services they need to have the best possible quality of life.

Kimberly Flannagan

Intake Representative
Phone: (800) 511-9471 ext. 405

Kim was born and raised in Roanoke but recently relocated to Gloucester on the Virginia Coast with her family. She worked in the Administrative field for many years before taking a position in the Special Education Department for the public school system. Kim loves spending time outside with her family and friends. As the parent of a child with special needs, she understands how hard it can be to find available resources for a loved one. She is excited to offer assistance to and help other families by advocating for them to receive the resources they need to get the most out of life.

Christie Gibson

Waiver Services Team Lead
Phone: (800) 511-9471 ext. 407

Christie was born and raised in Roanoke, Virginia. She now resides in Vinton, Virginia with her husband and daughter. Most of Christie’s career has been working as a pharmacy technician. She started as a cashier at age 16 in a drug store and moved her way up to a pharmacy technician by the time she was 18. She would work in the pharmaceutical field for the next 23 years. As her daughter got older, Christie needed to have a job that would be on the same schedule, so she obtained a position at her daughter’s school in the preschool department. In that position, she worked with children with varying abilities. Christie worked in that class for 5 years until her daughter’s medical issues caused her to step away from work for awhile. She was able to transition into a substitute teacher role and has been doing that for some time now. Christie is excited about the opportunity to be able to make a difference for children and adults with special needs just like her precious daughter.

Shelley Hart

Waiver Services Representative - Environmental Modifications
Phone: (800) 511-9471 ext. 404

Shelley is originally from Nova Scotia, Canada, but has lived in Virginia for the past 25 years. She currently lives in Frederick County with her husband and three children. She has been a stay-at-home mom for 14 years. In the past, Shelley has volunteered with a family whose son has Autism. She has always had a passion for helping others. Shelley is so excited to have the opportunity to assist families obtain the resources available to them, so that they can help their loved ones in need.

Kacey Bishop

Intake Representative
Phone: (800) 511-9471 ext. 403

Kacey is a military spouse living in Virginia Beach, VA with her husband and three children. When Kacey’s youngest daughter was born premature at 26 weeks, her family was introduced into the special needs world. After a lengthy hospital stay, Kacey and her husband brought their daughter home on oxygen and a g-tube. Since then, they have spent the past several years learning the resources available for their daughter and helping her overcome many hurdles.

Kacey understands what it is like as a parent trying to find the resources needed for loved ones and wants to help many families make the process smoother and less stressful for families. She has a drive to help others and her community.

Natasha Harris

Intake Representative
Phone: (800) 511-9471 ext. 406
Natasha is a mother of three children, one with Autism. She has been sitting on the other side of the table and has a passion for helping other families get the services they need to best succeed. She is currently a full time student working on a dual degree in Early Childhood Education and Special Education. Natasha worked in her local elementary school for several years until she decided to homeschool her own children during the COVID-19 pandemic. She is thrilled to be working with Ability Unlimited to provide help and access to resources and equipment needed to make every day life easier.
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